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|Shipping and Returns
|Free Shipping Policy
||Certain items indicated on our site ships free, and will be indicated by the free shipping icon. Our free shipping policy applies with the following conditions:
- Only to one location in the continental US
- To commercial locations only
- Ships via our choice of carriers, transit times may vary and are estimations only. If please contact us should you need guaranteed shipping times
- Shipments are to curbside only, additional fees applies for inside delivery
- Does not include lift-gate, delivery appointment, or limited access
- Certain locations require additional charges. Sales will contact you for approval before processing your order
||American Home & Hospitality is focused on food service and hospitality industries. As such, our vendors typically do not sell to residential customers. However, exceptions will be considered on volume orders $1500 net.
|How much is my shipping?
||American Hospitality Furniture serves restaurants, hotels & public spaces across the country. As such, our shipping quotes are for commercial address. Due to the special size trucks required, most carriers require additional fees for home and residential delivers. Please be sure to indicate during your purchase if this is your requirement.
The following is a list of shipping options available. Note that these are only an approximation and may vary depending on the carrier that serves your location.
- Lift-Gate: $75. Some carriers will charge up to $175
- Inside Delivery: $125
- Home Delivery: NOT AVAILABLE
- Re-Delivery Fee: $50-$100
- Call Before Delivery: $25-$50
- Limited Access: $75-$150
Lift Gate is recommended for commercial addresses without a loading dock. Your products will be delivered on a special truck with a mechanical platform, thereby decreasing labor and the possibility of damage during unloading.
Inside Delivery is for the driver to bring the items off the truck into your location.
Home Delivery fee is necessary for residential addresses. We do not sell to residential.
Re-Delivery fee is charged if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or instructions.
Call Before Delivery is recommended for customers who require a phone call before the carrier makes delivery.
Limited Access fees applies to locations where a 50' truck cannot access your location. A smaller straight truck will be needed.
Re consignment is for changing the location of delivery.
|What is your return policy?
Damages & Incorrect Shipments
The customer must be on site during the time of
delivery in order to confirm that the order was received in good condition. We
advise seeking extra help during unloading so that enough time is allocated
toward examination (each pallet is allowed up to 15 minutes for inspection).
The customer is not advised to leave this SOLELY to the discretion of 3rd
parties (e.g. contractors) as they will not be held responsible for damages.
During the unloading process, the customer must check for damages to the box,
as well as damages to the products within the packaging. Customers must also
provide photographs of the damages. Any damages must be reported directly
with the carrier as "damaged during shipping" before signing off the
shipment notice. Missing or incorrect shipments must also be reported
with the carrier. If nothing is reported to carrier, neither American
Hospitality Furniture nor the manufacturer will be held liable for damages. The
customer is required to IMMEDIATELY report these damages to American
Hospitality Furniture the same day, or at the latest the following work day
after delivery. Customer will be
responsible for filing claims documents, American Hospitality may assist on
The following circumstances does not qualify as
- damages during the unloading process
- damages during unpacking
- damages from customer mishandling
We understand that in many cases, restaurants may still be under construction.
However, customers are still responsible for following the above instructions.
Failure to follow instructions will void any responsibility by American
Exchange / Return Policy
Requests for exchange due to damaged/incorrect
shipments must be reported within the same day of delivery or, at the latest,
the following work day after delivery of the product. Please keep the pallet and original packing;
returns will not be accepted without original packaging. Items that have been
used or assembled (such as table tops), cannot not be exchanged or returned.
If the requests for exchange is still
the manufacturer's warranty period, customers must provide pictures as
the original sales receipt. Items that cannot be returned include
order items or clearance/discontinued items. Requests for returns must
submitted in writing within 30 days of receipt. American Hospitality
will make all efforts to assist you with your exchange, however the
lies within the manufacturer and its company policy. Pending orders may
not be canceled depending on manufacturer discretion.
We are not responsible for any additional charges
incurred due to incorrect shipping address or instructions provided.
There is a restocking fee of 50% for returned
items that are not being exchanged and are not damaged or used. Customer is
responsible for all shipping costs (return shipping and replacement shipping) if
seller is not at fault.
Custom orders including but not limited to tables, booths or chairs with
special requests (size, stain, design, etc.) are not subjective to
return or cancellation once the production is in process.
Items returned to us WITHOUT contacting us will
NOT be refunded.
|When will my order ship?
||You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
|Request a freight quote