Terms and Conditions
Damages & Incorrect Shipments
The customer must be on site during the time of delivery in order to confirm that the order was received in good condition. We advise seeking extra help during unloading so that enough time is allocated toward examination. The customer is not advised to leave this SOLELY to the discretion of 3rd parties (e.g. contractors) as they will not be held responsible for damages. During the unloading process, the customer must check for damages to the box, as well as damages to the products within the packaging. Customers must also provide photographs of the damages. Any damages must be reported directly with the carrier as "damaged during shipping" before signing off the shipment notice. Missing or incorrect shipments must also be reported with the carrier. If nothing is reported to carrier, neither American Hospitality Furniture nor the manufacturer will be held liable for damages. The customer is required to IMMEDIATELY report these damages to American Hospitality Furniture the same day, or at the latest the following work day after delivery.
The following circumstances does not qualify as damages:
- damages during the unloading process
- damages during unpacking
- damages from customer mishandling
Exchange / Return Policy
Original sales receipt must accompany returns.
Pending orders may or may not be canceled depending on manufacturer discretion. Please be reminded that most orders are custom made, and in which case order cancellation may not be possible.
Requests for exchange due to damaged/incorrect shipments must be reported within the same day of delivery or, at the latest, the following work day after delivery of the product.
If the requests for exchange is still valid under the manufacturer's warranty period, customers must provide pictures as well as the original sales receipt. Items that cannot be returned include special order items or clearance/discontinued items. American Home and Hospitality will make all effort to assist you with your exchange, however the decision lies within the manufacturer and it's company policy
There is a restocking fee for returned items that are not being exchanged and are not damaged. This fee is based on the manufacturer's return policy. Please contact us for this information.
Items returned to us WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.